This Shipping Policy explains how orders placed on shandells.com are processed, shipped, and delivered. It is incorporated into our [Terms of Service] by reference.
1. Order Processing Time
Orders are processed within 3-5 business days of purchase (Monday-Friday, excluding holidays). Orders placed on weekends or holidays begin processing the next business day. During high-volume periods (sales, holidays), processing may take slightly longer — we’ll note any expected delays on the Site if this applies.
Once your order ships, you’ll receive a shipping confirmation email with a FedEx tracking number.
2. Shipping Carrier and Destinations
We ship exclusively via FedEx to addresses within the United States, including Alaska, Hawaii, and U.S. territories. We do not currently offer international shipping.
Because FedEx cannot deliver to PO Boxes, please provide a physical street address at checkout to avoid delays.
3. Shipping Rates
Shipping costs are calculated at checkout based on your order’s weight, dimensions, destination, and the FedEx service you select. The exact cost will be shown before you complete your purchase, so you’ll always know your total before you pay.
4. Delivery Times
Estimated delivery times depend on the FedEx service selected at checkout and are provided by FedEx at the time of purchase. These are estimates only, not guarantees. Delivery times are calculated from the date your order ships, not the date it was placed, and do not include order processing time (see Section 1).
We are not responsible for delays caused by FedEx, weather, customs, natural disasters, or other events outside our control.
5. Order Tracking
Once your order ships, you’ll receive a confirmation email with a FedEx tracking number and link. Please allow up to 24 hours for tracking information to update after you receive this email.
6. Shipping Address Accuracy
You are responsible for providing a complete and accurate shipping address at checkout. We are not responsible for orders delayed, misdelivered, or returned due to an incorrect or incomplete address provided by the customer. If you notice an error immediately after placing your order, contact us right away at [insert contact email] — we’ll do our best to correct it before the order ships, but we cannot guarantee changes once an order has entered processing.
7. Lost, Stolen, or Damaged Packages
Lost or stolen packages: If FedEx tracking shows your package as delivered but you have not received it, please check with neighbors and building management, and allow up to 48 hours, as packages are sometimes marked delivered before physical drop-off. If it still hasn’t turned up, contact us at [insert contact email] with your order number so we can file a claim with FedEx. We are not liable for packages confirmed delivered by FedEx to the address provided at checkout.
Damaged in transit: If your package arrives visibly damaged, please keep all packaging and contact us within 7 days of delivery at [insert contact email] with photos of the damage. See our [Refund Policy] for how damage claims are handled.
8. Shipping Delays
Occasionally, delivery may take longer than estimated due to circumstances beyond our control, including but not limited to severe weather, FedEx service disruptions, or high shipping volume during peak seasons. We’ll do our best to keep you informed if we become aware of a significant delay affecting your order.
9. Acknowledgment
By placing an order on shandells.com, you acknowledge and agree to this Shipping Policy, in addition to our [Terms of Service], [Refund Policy], and [Privacy Policy].
10. Contact Us
Questions about an order’s shipping status? Reach out: 413.248.1063
Shandell’s Email: susan@shandells.com Website: shandells.com