Last updated: August 20, 2026

All purchases made on shandells.com are final sale. This means we do not offer returns, refunds, or exchanges for change-of-mind, incorrect selection (e.g., wrong size or color chosen at checkout), or any reason other than the exception described below.

1. What “Final Sale” Means

Once your order is placed and confirmed, it cannot be:

Returned for a refund

Exchanged for a different item, size, or color

Cancelled after it has entered processing or shipped

Please review your order carefully — including sizing, color, quantity, and shipping address — before completing checkout, as we are unable to make changes once an order is placed.

2. Exception: Defective or Damaged Items

While all sales are final, we stand behind the quality of our products. If your item arrives damaged, defective, or materially different from what you ordered, please contact us within 7 days of delivery at susan@shandells.com with:

Your order number

A description of the issue

Photos of the item and any packaging damage

We will review your claim and, if approved, offer a replacement, store credit, or refund at our discretion. Claims submitted after 7 days, or without supporting photos, may not be eligible.

3. Non-Qualifying Issues

The following do not qualify as defects or damage and are not eligible for exception under this policy:

Dissatisfaction with color, fit, or style once received

Normal variation in handmade or naturally sourced materials

Minor cosmetic differences from product photos due to lighting or display settings

Damage caused by misuse, improper care, or normal wear and tear after delivery

4. Shipping and Delivery Issues

If your order is lost in transit or shows a delivery status that doesn’t match what you received, please refer to our Shipping Policy for how we handle carrier-related issues.

5. Questions Before You Buy

If you’re unsure about sizing, materials, or any product detail, please contact us before placing your order at susan@shandells.com. We’re happy to help you choose the right item, but once an order is placed, our final sale policy applies.

6. Acknowledgment

By completing a purchase on shandells.com, you acknowledge and agree to this Final Sale Policy, in addition to our Terms of Service and Privacy Policy.

7. Contact Us

Shandell’s Email: susan@shandells.com     shandells.com