Last updated: August 20, 2026
Shandell’s (“we,” “us,” or “our”) operates shandells.com (the “Site”). This Privacy Policy explains what personal information we collect, how we use it, and the choices you have. By using the Site, you agree to the practices described in this policy.
1. Information We Collect
Information you give us directly:
Name, email address, phone number, billing and shipping address (when you place an order, create an account, or sign up for updates)
Order details (products purchased, order history, notes you leave at checkout)
Any information you submit through contact forms, reviews, or customer service messages
Information collected automatically:
IP address, browser type, device type, and operating system
Pages viewed, time spent on the Site, links clicked, and referring website
Approximate location (derived from IP address)
We collect this automatically through cookies and similar tracking technologies, including Google Analytics, which helps us understand how visitors use the Site. You can learn more about Google’s practices at policies.google.com/privacy and opt out of Google Analytics tracking using the Google Analytics Opt-out Browser Add-on.
Payment information:
We do not store your full payment card details. Payments are processed securely by our payment processor [Square/WooCommerce Payments], who collects and handles your payment information directly according to their own privacy policy.
2. Cookies
Our Site uses cookies (small text files stored on your device) to keep the site functioning properly (e.g., remembering items in your cart) and to collect analytics data as described above. Most web browsers let you control cookies through their settings. Disabling cookies may affect the functionality of the Site, such as your ability to complete a purchase.
3. How We Use Your Information
We use the information we collect to:
Process and fulfill your orders, including shipping and customer service
Communicate with you about your order, account, or inquiries
Send you marketing emails or promotions, if you’ve opted in (you can unsubscribe at any time)
Improve the Site, our products, and the overall shopping experience
Detect and prevent fraud, abuse, or security issues
Comply with legal obligations
4. How We Share Your Information
We do not sell your personal information to third parties. We may share your information with:
Service providers who help us operate the Site and fulfill orders, such as our web host, payment processor, and shipping carriers (e.g., USPS, UPS, FedEx)
Google Analytics, for site analytics purposes
Legal authorities, if required to comply with a subpoena, court order, or applicable law, or to protect our rights, property, or safety
Each of these third parties only receives the information necessary to perform their function and is expected to handle it securely.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including to process orders, comply with legal and tax obligations, resolve disputes, and enforce our agreements.
6. Your Rights and Choices
Marketing emails: You can unsubscribe at any time using the link in any marketing email we send, or by contacting us directly.
Access and deletion: You may request access to, correction of, or deletion of your personal information by contacting us at susan@shandells.com.
California residents: If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, request deletion of your information, and opt out of the “sale” of personal information (we do not sell personal information as defined under the CCPA). To exercise these rights, contact us at susan@shandells.com.
7. Children’s Privacy
The Site is not directed at children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have inadvertently collected information from a child under 13, we will delete it promptly.
8. Data Security
We use reasonable administrative, technical, and physical safeguards to help protect your personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
9. Third-Party Links
The Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision. Continued use of the Site after changes are posted constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us at:
Shandell’s Email: susan@shandells.com shandells.com